Category: Case Study – Data Architecture
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Transforming Customer Experience with Data-Driven Insights
An eCommerce retailer struggled to deliver a cohesive and personalised customer experience across multiple channels, including its website, mobile app, and email campaigns. Customer data was siloed, making it difficult to understand customer behaviour and preferences, leading to lower engagement and reduced sales.
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Reducing Downtime and Improving Equipment Maintenance
A large mining company was struggling with unplanned equipment downtime, which was negatively impacting production schedules and increasing operational costs. Equipment data was fragmented across different systems, and the lack of a unified view made it difficult to predict maintenance needs and optimise equipment scheduling.
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Optimising Network Performance Through Data Integration
A major telecommunications provider was facing inefficiencies in managing its vast network infrastructure. Data was siloed across various systems, including network monitoring, customer billing, and service platforms, making it difficult to gain a unified view of network performance. This fragmentation led to delayed responses to network issues, customer dissatisfaction, and increased operational costs.